You cannot do anything else but to listen first. Nothing else can help you have to be in a quiet room with a clear line and a focused mind and listening to the customers need.
Chapter 1.0 Listen and Focus
Published by Peter Days
An interpreter of language, media and society. The cultural broker or interpreter renders the message accurately, conveying the content and nature of the original idea, taking into consideration its cultural setting. Bridging different cultures together. View all posts by Peter Days